3 Things to Look for in Professional HOA Management

March 15th, 2019

If you want to self-manage your HOA, JSP Toolbox gives you the technology you need to do it well. But self-management isn’t the best option for every HOA. Your board might choose to hire a real estate property management company because:

  • Board members are too busy with work and family responsibilities to take on HOA self-management tasks
  • Your HOA is too large or complex to easily self-manage
  • Your HOA has the budget to hire a professional

Let’s say your board has decided to hire a professional HOA management firm. The next step is to choose the right company—not all are created equal. As you consider candidates, here are 3 important things your HOA management firm should offer:

  1. Active listening & honest communication
  2. Professional yet friendly service
  3. Smart technology solutions


  1. Active listening & honest communication
    When partnering with a professional to manage your HOA, it’s important to choose someone you can trust. Your HOA management professional should demonstrate the ability to listen to your needs and goals, and offer knowledgeable guidance based on what they’ve heard. They should also be able to provide honest feedback about HOA issues that arise, and do it in a way that feels constructive.
  2. Professional yet friendly service
    When considering HOA management candidates, look for a firm that’s able to deliver highly professional service, but with a personal touch. Your board will be interacting with your HOA manager with some frequency, especially at the start of the relationship. Choose a firm that’s able to balance the professional with the personal, for interactions that are both productive and pleasant. Your manager should know you by name, not just a client number.
  3. Smart technology solutions
    Homeowners expect the HOA to take care of routine business and even anticipate their needs, without them having to send requests or reminders. Expert professional management firms use technology to automate operations and streamline tasks, from collecting payments to handling maintenance requests. With the right technology in place, HOAs are able to operate more efficiently and cost-effectively. The right communication software can help your HOA meet or exceed the expectations of your homeowners.

As you interview management candidates, ask what technology platforms they’ll use to keep your HOA running smoothly. The technology should be nationally recognized, and be engineered to keep your HOA data secure.

JSP Properties
Is your HOA located in Minnesota or California? Consider hiring JSP Properties to manage your HOA. We are a full-service property management company serving residential properties in the Minneapolis-St. Paul metro area and southern California.

Our experienced, friendly team of property managers uses a suite of software (including QuickBooks and Basecamp), to keep your HOA humming along. Once we learn more about your HOA and the kind of support you want, we’ll customize a solution that fits your HOA to a T. We can take care of maintenance requests, repair scheduling, tenant selection, bill paying, monthly accounting, marketing and more.

Learn more about JSP Properties and contact us

Not sure if you need to hire a pro? Try DIY first.
JSP Properties created JSP Toolbox, a groundbreaking online resource, to help HOAs self-manage easily and securely. JSP Toolbox includes all the technology we at JSP Properties use with full-service clients, in (Basecamp, Gmail and QuickBooks). A JSP Toolbox subscription also includes the guidance and support you need to tackle DIY HOA management with confidence.

Try JSP Toolbox free for 30 days

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